Tuesday, March 17, 2015

Noise in the library

From the Suggestion Box:

The noise needs to be addressed in the library. It gets far too noisy in the quiet and silent areas.

and

Hi Library staff, Having now studied in the library heftily for 3 years, I am aware of the talking levels that are considered reasonable at the library - however as a new batch of fresh students have arrived it seems these levels get a little out of hand. Particularly, the first floor is a level for 'quiet talking' with 'small group study' allowed. The groups of 10+ students who come to literally yell their gossip across from each other is normal this time of year. I have witnessed quite a few students stand up, address the crowd and tell them to "shut up and keep their noise down" as we all have pressing due dates upon us. This has created a few arguments between students. I just ask that the library rovers make a greater effort to tell the students who aren't studying and are just yelling for the sake of yelling to keep their noise down. If I am wrong about the noise levels, or if there is anything else you wish to discuss with me I am more than happy to get back to you as soon as I can. Many thanks.

Library Response:

Thank you for your feedback and apologies for not replying sooner. As you say there is a new batch of students on campus and the first few weeks of semester have been extremely chaotic. It is great to see so many students using library spaces but as you note there are consequences. The Library and Information Services Client Service Charter clearly defines what we do and what we ask you to do and has been widely circulated.

I need to point out though, that it is not the responsibility of the InfoHelp Rovers to police students in the library. They are there to provide point of need, first tier support to students by helping them connect to services and find resources. Of course they do report back to library staff if they witness any situations that need addressing.

It is always very difficult to monitor this situation and typically when students see library staff they go back to silent/quite study. However I have reminded staff to have a much higher presence on the 1st and 2nd floor of the Mabo library. Please feel free to report any disturbances to InfoHelp desk staff on the ground floor of the library and get back in touch if you have further questions or suggestions.

Regards
Helen Hooper
Associate Director - Information & Research Services

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