Tuesday, November 11, 2014

Noise in the Mabo Library

From the Feedback Box

I would like to put in a complaint regarding the roof works at JCU library, Townsville campus. I find it extremely disrespectful that, out of the 52 weeks of the year, the only time that JCU is able to do these 'repairs' is in swotvac/exam week. The library is supposed to be an area where students (who pay to be here!!) can go for quiet study, to concentrate and learn. Maybe it would be common sense if you could wait 2 weeks until the majority of students are finished with exams, and their learning is no longer disrupted. VERY poor effort on JCU's behalf. Completely disrespectful and just plain rude.

Library Response:

Thank you for you feedback. Work to repair the leaking Mabo Library roof, commenced on 3 November and unfortunately is not scheduled to be complete until 19 November (although noise should be reduced from this Friday). This is an emergency repair resulting after the discovery of a large section of the roof located under the ridge capping being corroded. This has left the library vulnerable to flooding if heavy rain occurs. In order to get the roof repaired, as soon as possible and before the wet season starts, the roof workers are starting at 6.00 am and finishing at 4.00 pm Mon – Fri and are working on Saturdays. Most of the noise is contained to the top floor, eastern side but realising that the noise is disruptive, and that exams are a stressful time for students, we encourage you to relocate to other areas within the Library.
Again apologies for this disruption

Kind regards
Helen Hooper
Associate Director Information and Research Services

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