Thursday, November 14, 2013

Student chatter on top floor which is a Silent Study Zone

From the Feedback Box:

Hi, I'd like there to possibly be a permanent officer to stay on the 3rd floor and check on the designated "NO TALKING/TOTAL SILENCE STUDY ZONES" (the ones with the clustered computers). Despite the signs, students continuously talk there, no matter how many times you ask them to be quiet. It's finals time and spaces in the library that are both quiet and have working outlets are few and far between. I'm amazed how you can be a university student and not know how to read or be so unbelievably inconsiderate. Students just walk by, see their friend studying, stop by and have a chat without having the common decency to walk away from a place designated as QUIET. It's unbelievable. So yeah, either a permanent, STRICT, officer, or giant floor length red signs.

Library Response:

Hi Jocelin,
Thank you for your feedback. Can you please tell me are you referring to the western or the eastern computer area on the top floor? In reality I do not have sufficient staff where by a staff member can be permanently located on the top floor. I have however organised for further large signage to be strategically located near the computer clusters. I have also directed staff to have a much higher presence on the top floor. Typically when students see staff they tend to go back to silent study. Are you aware that some individual study booths have been relocated near the silent study rooms on the top floor? These do not have computers but they have been located next to power points if you happen to have your own device. I hope these actions make a difference to the current noise issues. 
Kind regards
Kim 

Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811

No comments: