Monday, October 22, 2012

2 Day loan returns

From the Suggestion Box
My suggestion is to inform students if and when there has been a 'reserve' placed on a book they currently have out on loan. This suggestion arises out of frustration from the same event that has happened to me three times in the past month. I often borrow books on a 2 day loan, I renew my books online. I have early classes which prevent me from renewing my books in the morning so I renew them in the evening time when I have arrived home, only to be told I cannot renew my book as someone has placed a hold on them. I am happy to share resources but not happy that I have not previously been informed that someone has a reserve on this book and I need to return it. If I was informed by the JCU library, I would not have to frustratingly take the 30 km round trip back to uni again just to return the book and avoid a $10 fine at 8pm at night! Surely with all the technology today, JCU could link up the 'reserved' notice with the general reminder to renew or return the existing library books. To me this is common sense and good communication, as a result, I am very disappointed with the JCU library. If this has previously been thought of yet proves impossible, could someone please contact me and explain the situation. It would be worth while looking into making this suggestion a reality as I suspect I am not the only person this would have happened to; or could it be that JCU library is more concerned and happily enjoys the thought of more money in their piggy bank! (Fines from students!) I would appreciate a response. Thank you.

Library Response:
Thank you for your feedback. We have referred your request to the relevant section for consideration. It is important to recognise that short loans are items in high demand and this being the case students should not rely on being able to renew these items on a regular basis.  It is unlikely that the solution you suggest above would be possible for 2 day loans as notifications would need to be processed in “real time” for this to be effective. For instance a notification (similar to the pre-overdue notices) would provide a status at a particular point in time, however if a hold was placed after this time you would not get a further notification until it was too late.

Can I suggest that if you are at Uni early in the morning for classes that you could drop the book back to the library before class using the afterhours return chutes; any item returned before our 8am opening time will not incur a fine. Although not your preferred option you could also renew the book earlier, rather than waiting until the loan period has almost expired. For instance if the 2 day loan item is due on the 24th you could renew it a day early on the 23rd, if there was a hold you would still have another day to return it (i.e. the original due date). If there was no hold on the item the due date would change to the 25th. In this way you would always have ample time to return the item without having to make a special trip.

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