Monday, April 24, 2017

More power points please

From the suggestion box:

Please get the power points fixed. Very frustrating when you have to try 8 power points before you get one that works. Also, more power points by big tables. 4 power points for 3 tables of 8 is not enough and there are tables with no power points anywhere near them.

Library response:

Thank you for your feedback.  Can you be more specific about the areas you feel require additional more power points?

In regards to certain power points not working, are you referring to the power points along the southern wall on the first floor? There are power distribution issues in this area that  are exacerbated when students connect devices that are not compatible; this trips all the power points along that row out. Unfortunately this is a common occurrence with the only solution being to have an electrician reset them.  We report this weekly so if you notice the power points are not working please report it to staff at the InfoHelp desk.

As you can understand the age of the building makes it difficult to add further infrastructure (i.e. additional power points) in certain areas.  When we create student spaces we do our best to ensure that furniture is situated near power points.

There are also lockers in the InfoCommons that have dedicated power and you can borrow mobile chargers for your laptop/phone at the InfoHelp Desk.

Please get back to us if you have any more suggestions.

Thursday, April 13, 2017

Make the Library TalkBack Board more accessible on the website

From the suggestion box:

It took me some time to find the Library TalkBack Board on the website. A link should be placed in a more prominent position. It is important to keep the lines of communication open, and it is important for the Library continue to support this form of feedback.

Library response: 

Thank you for you feedback. There are a lot of competing demands for space on the Library website. You may be aware that you can click on Get Help to access Library Feedback and Suggestions, this includes a link to previous feedback (on the Talkback Board). A link to the Talkback Board is available from the About tab which appears on every library webpage.

Wednesday, April 12, 2017

Clash between group study rooms and silent study spaces

From the suggestion box:

While I recognise the rights of students to access both group study rooms as well as silent study spaces (particularly on the 2nd floor), I find that it is a clear clash that there are group study rooms in fact located on the 2nd floor of the library. I frequently use the 2nd floor for the 'silence' it enforces, but often find it very disruptive to listen to large groups speaking very loudly/chattering/laughing. Quite often they are so loud that I can tell they're not even using it for study purposes. The isolated individual study rooms for students on both the east and west sides of the library are often particularly affected by this noise. Is there anything the library can do to resolve this situation? My only suggestion might be to have Library Rovers monitor these areas more closely to ensure there is bit more of a considerate noise level used? Thanks!

Library response:

Thank you for you feedback. Today after we received your message library staff  addressed the noise issue on the group study room. We do recognise that the location of group study rooms backing onto silent study cubicles on the 2nd floor of the Mabo library is a problem. Our InfoHelp rovers do walk around all of our spaces and rooms and report to InfoHelp desk staff any noise issues so that they can be addressed as quickly as possible. We will review the signage in those rooms to make it clearer that these are quiet study/conversation spaces and any loud conversations should be taken elsewhere.

Feel free to use our LibChat service (linked on the Library homepage) to alert library staff to noise issues so we can send someone straight up.